Same-day delivery: Orders placed before 5:00pm BST Monday through Saturday will be shipped the same day.
Exceptions: Some products may have specific production cycles or inventory restrictions, which may affect delivery time.
Third-party products: OSIAS provides dropshipping services for some third-party brands. Generally, third-party product orders placed before 12:00pm BST will be shipped by the third-party company the same day.
Any orders over $300 require an adult signature.
Please note that these policies only apply to weekdays, orders placed on weekends or holidays will be processed on the next business day.
The return period is one month. Refunds are generally received within 7 working days.
Domestic Shipping
Free Shipping: We offer free shipping on all retail fuel pump orders over $70.
Standard Shipping: Small items are shipped via USPS Ground Advantage and typically arrive in 4-6 days.
Expedited Shipping: Expedited shipping is available at checkout.
International Shipping
We offer international shipping via FedEx and UPS DHL USPS.
Shipping Costs and Transit Time: Shipping costs and estimated shipping time will be calculated at checkout. Shipping time may be longer than estimated due to customs clearance times in your country.
Other Shipping Options: If you would like to ship via DHL or use a shipping label from another carrier, please contact us by email.
INTERNATIONAL TAX POLICY
OSIAS ships worldwide, including to EU countries, from our factory in China. Please note the following for international orders:
Taxes Not Included
We do not charge or withhold VAT, GST, or import duties at checkout.
Customers are responsible for any applicable import taxes, duties, and fees imposed by their country's customs.
Customs Clearance
Your order may be subject to customs processing once it arrives in your country.
Customs policies vary by country, and charges are determined by local customs authorities. We recommend that you check with your local customs authorities for an estimated fee before placing an order.
Shipping and Additional Charges
If customs charges are applicable, the recipient must pay them upon delivery.
Failure to pay these charges may result in the package being returned or abandoned. In such cases, we are unable to provide a refund for shipping costs or undelivered items.
Carriers and Customs Procedures
Our shipping partners may contact you regarding customs charges prior to shipment. Please ensure you provide accurate contact details during checkout.
By placing an international order with us, you acknowledge and accept any applicable import duties and taxes. If you have any questions, please contact our Customer Service team.
Finally
Our address is in Ruian, Wenzhou. If you need, you can call 86+15356278850 to order and pick up.
Same-day pickup: Orders placed before 5:00 pm Beijing Standard Time from Monday to Saturday can be picked up on the same day.
Business hours: Pickup service is open from 9:00 am to 5:00 pm Beijing Standard Time from Monday to Saturday.
Pickup deadline: If you do not pick up the goods within 5 days, we will contact you to arrange shipment or cancel and refund